In order to deepen understanding of the quality of telecommunications universal service in Lanyu Township, Taitung County, NCC commissioners Hsiao-Ling Wong and Chi-Hui Chung and commissioners of Telecommunications Universal Service Fund and project team investigated service in Lanyu Township. A seminar was held in the meeting room of Lanyu Township Office to hear opinions from elementary and high schools, township representatives and village heads on the universal service provided by the telecommunications companies, which serve as a reference for NCC when overseeing providers improve the universal service for communications in remote townships.

　　The items being inspected included pay phone and local phone service in uneconomic regions and access service for data communications. During the inspection of schools, NCC noted only Lanyu Senior High School had been eqippied with one pay phone while Lanyu Elementary School, Langdao Elementary School, Yaoyo Elementary School and Dongching Elementary School had not been equipped with any. Therefore, the basic communications needs of teachers and students on remote outlying islands may not be satisfied. NCC Commissioner Hsiao-Ling Wong urged the service providers to install one or two pay phones on the basis of each school’s need in Lanyu Township, so that the basic communications right of children and teenagers can be safeguarded.

　　Although the bandwidth speed by access service for data communications at each school had been uplifted to 8Mbps/640k, the actually-tested bandwidth by schools were lower; therefore, NCC requested the providers to inspect the cause and assist each school to improve the bandwidth speed. NCC indicated that according to the opinions from residents of Lanyu Township, the quality of mobile communications around the island is still poor, and some dead spaces cannot be reached. The service providers have been requested to propose a short-term, mid-term and long-term report on improvement.