The National Communications Commission (NCC) conducted its first comprehensive communications market survey in 2017 with the task again being undertaken in 2020. The aim of this year’s survey was to acquire objective and detailed data on consumer behaviors and the status of the innovative applications through a comprehensive and in-depth investigation. Subsequently, the acquired information may serve as an indicator of the development of the digital economy of Taiwan, as well as a reference when determining future policies and regulations.

The reports contain the results of the four surveys of telecommunications, broadcasting, broadband and digital convergence, which have then been combined to present an overall analysis and provide a comprehensive picture of consumer behavior in Taiwan. Then, a cross analysis including region, gender, age and marriage status has been shown to indicate the differences between groups.