This research aims to explore issues related to user rights in Taiwan's internet communication. The goal is to identify solutions for safeguarding user rights in the digital age and to serve as an important reference for the government in formulating relevant policies. The study employs a mixed-methods approach, including the collection of big data from the past year to analyze trending topics and keywords, as well as conducting quantitative questionnaire surveys and qualitative in-depth interviews and focus group discussions with the general public, civil society organizations, and internet communication service providers. The research covers users' experiences, perceptions, and expectations regarding online disputes, as well as the operational practices of service providers in areas such as public accountability, user rights protection, algorithm concerns, complaint and objection mechanisms, and transparency mechanisms.