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NCC國家通訊傳播委員會

即時新聞澄清

104/05/25

NCC提醒遺失手機的正確處理流程

哎呀呀,最近在LINE上流傳著一則流言,告訴大家手機掉了,絕對不要先向電信公司停話,這是不正確的,小編趕緊來告訴大家,「手機掉了,正確處理流程」:
參照電信公司服務契約的規定,建議大家應先向電信公司申請停止發話,並試著撥打電話確認手機之情形,再向警察單位請求協尋,以確保自身權益;如果是遭人竊取的話,可向警察單位報案,警察單位將可按民眾報案內容要求電信公司提供相關通信紀錄逕行案件辦理。